Return and Refund Policy

Effective Date: June 2025
Company Name: It Gets Personal Ltd
Website: https://itgetspersonal.com

1. Introduction

Welcome to It Gets Personal Ltd. These Terms and Conditions govern your use of our website and the purchase of products through https://itgetspersonal.com. By accessing or purchasing from our site, you agree to comply with and be bound by these terms.

If you do not agree with any part of these Terms, please do not use the Site.

2. About Us

It Gets Personal Ltd is a UK-based company providing personalised gifts including but not limited to mugs, keyrings, and apparel.
Registered Address:  Unit F8, Addington Business Centre, 24 Vulcan Way, Surrey, CR0 9UG.

Email: sales@itgetspersonal.com

3. Ordering & Personalisation

• All products are made to order based on customer specifications.
   
• Please ensure all personalised details (e.g., names, dates, spelling) are accurate before completing your order.
   
• We are not responsible for errors submitted by the customer.
   

4. Pricing & Payment

• All prices are displayed in GBP (£) and include VAT where applicable.
   
• We accept secure payment via [list payment methods – e.g., Visa, MasterCard, PayPal, etc.].
   
• Full payment is required at checkout. We do not offer credit or pay-later options unless stated otherwise.
   

5. Shipping & Delivery

• Estimated delivery times are provided at checkout and may vary depending on your location and chosen shipping method.
   
• Delivery dates are estimates, not guarantees. Delays may occur due to external factors such as courier issues or holidays.
   
• We ship within the UK (and internationally if applicable).
   

6. Returns & Cancellations

• Personalised items are non-refundable, except in cases of:
   
  • Manufacturing defects
     
  • Errors made by It Gets Personal Ltd
     
• For non-personalised items, customers have 14 days to request a return in accordance with the Consumer Contracts Regulations.
   
• To request a return or report a problem, please email us at sales@itgetspersonal.com within 7 days of receiving your order.
   

7. Intellectual Property

All content on the Site, including product designs, images, text, and logos, is the property of It Gets Personal Ltd and may not be reproduced or used without written permission.

8. Liability

We are not liable for:

• Personalisation errors submitted by the customer
   
• Indirect or consequential losses
   
• Delays outside of our control (e.g., courier disruptions)
   

Our total liability is limited to the value of the order placed.

9. Privacy

We take data protection seriously. Please refer to our Privacy Policy and Cookie Policy for how we collect, use, and store your personal information.

10. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

11. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the site implies acceptance of any updated terms.

12. Contact Us

For any questions regarding these Terms and Conditions, please contact:

It Gets Personal Ltd
Email: sales@itgetspersonal.com
Website: https://itgetspersonal.com